Privacy Policy

Last updated: 26 October 2026

1. Introduction

MIX ELIQUID FZ-LLC ("we", "us", or "our") operates the website https://mixnmatcheliquids.com.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.

We aim to handle personal information responsibly and in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), where applicable.

2. Data Controller

The company responsible for processing personal data through this website is:

MIX ELIQUID FZ-LLC

Registered address: Sharjah Media City
Compass Building, Al Shohada Road
AL Hamra Industrial Zone-FZ, Ras Al Khaimah

United Arab Emirates

Email: mixnmatcheliquids@gmail.com

Telephone: +971 52 454 5620 / +357 99 728180

For privacy-related questions or requests concerning your personal data, please contact us using the details above.

3. Personal Information We Collect

Depending on how you use our website, we may collect the following categories of information.

3.1 Information you provide

When creating an account, placing an order or contacting us, you may provide:

Name and surname.
Billing and shipping addresses.
Email address and telephone number.
Account login information.
Order details, purchased products and transaction references.
Information you provide when contacting customer support or submitting a review.
Other information you voluntarily provide to us.

3.2 Order and payment information

When you place an order, we process information necessary to manage the purchase, including the products ordered, order value, billing details, shipping details and payment status.

Payments may be processed by third-party payment service providers. Depending on the payment method, those providers may collect and process payment card or other payment information directly.

We do not intend to store complete payment card details on our own systems. The actual handling of payment information depends on the payment methods and payment service providers used.

3.3 Technical and usage information

When you visit our website, certain technical information may be collected, including:

IP address.
Browser type and version.
Device and operating system information.
Pages visited and interactions with the website.
Date, time and duration of visits.
Referring website or source.
Cookie identifiers and similar technical identifiers, where used.

This information may be collected through website logs, cookies and similar technologies, depending on the configuration of our website.

4. How We Use Personal Information

We use personal information for the following purposes:

To create and manage customer accounts.
To process, confirm and fulfil orders.
To arrange shipping and delivery.
To process payments, refunds and payment-related enquiries.
To communicate about orders, accounts and customer support requests.
To maintain website security and prevent fraud or misuse.
To operate, maintain and improve our website and services.
To comply with applicable legal, accounting, tax and regulatory obligations.
To establish, exercise or defend legal claims.
To send promotional communications where permitted by law and, where required, with your consent.

We do not use personal information for purposes incompatible with those described in this Policy without providing any additional information or obtaining consent where legally required.

5. Legal Bases for Processing

Where the GDPR applies, we process personal data on one or more of the following legal bases:

Performance of a contract: To manage customer accounts, process orders, arrange deliveries and provide requested services.

Legal obligations: To comply with applicable accounting, tax, consumer protection and other legal requirements.

Legitimate interests: To maintain website security, prevent fraud, manage customer enquiries, improve our services and protect our legal rights, provided these interests do not override your rights and freedoms.

Consent: To the extent required, for non-essential cookies, certain analytics technologies and marketing communications.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. Sharing Personal Information

We may share personal information with third parties where necessary for the purposes described in this Policy, including:

Payment service providers, to process payments, refunds and fraud checks.
Shipping and logistics providers, to deliver orders.
Website hosting and IT service providers, to host, maintain and secure our website.
Email and customer support providers, to communicate with customers.
Analytics and cookie technology providers, where such services are used and permitted.
Professional advisers, including legal, accounting and compliance advisers.
Public authorities and regulatory bodies, where disclosure is required by law.

We seek to limit the information shared to what is reasonably necessary for the relevant purpose.

Third-party providers may process personal data under their own privacy policies or under contractual arrangements with us, depending on their role.

We do not sell customers' personal information to third parties.

7. Payments and Third-Party Services

Payments made through our website may be handled by external payment service providers.

When you select a payment method, relevant personal and transaction information may be transmitted to the provider to authorise and complete the transaction, prevent fraud and comply with applicable requirements.

The payment provider may independently process certain information under its own terms and privacy policy.

Before completing a payment, customers should review any privacy information presented by the relevant payment provider.

The identity of our payment providers may change as our payment arrangements develop.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain shopping cart and session information, remember preferences and, where enabled, analyse website usage or support marketing activities.

Cookies may be classified as:

Strictly necessary cookies: Required for essential website functionality, security and checkout operations.
Preference cookies: Used to remember settings such as language or currency, where enabled.
Analytics cookies: Used to understand website usage and improve performance, where enabled.
Marketing cookies: Used for advertising or marketing measurement, where enabled.

Non-essential cookies and similar technologies will be used in accordance with applicable consent requirements.

You may be able to manage cookie preferences through the website's cookie settings and your browser settings. Disabling certain cookies may affect some website features.

For further information, consult the cookie notice or cookie settings provided on our website.

9. International Transfers of Personal Data

MIX ELIQUID FZ-LLC is identified on our website as a company based in the United Arab Emirates.

Depending on your location and the service providers involved, personal information may be processed in countries other than the country where you reside.

Where the GDPR applies and personal data is transferred outside the European Economic Area, we will use an appropriate transfer mechanism where required, such as an adequacy decision or suitable contractual safeguards, and apply any additional measures required by applicable law.

You may contact us for further information about relevant international transfers and the safeguards used, subject to applicable legal restrictions.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.

Retention periods depend on the type of information and the purpose for which it is processed. For example:

Customer accounts: While the account remains active and for a reasonable period afterwards where necessary.
Orders, invoices and transaction records: For the periods required by applicable accounting, tax and legal obligations.
Customer support communications: For the time needed to handle the enquiry and any subsequent dispute or claim.
Technical and security logs: For the period necessary for security, troubleshooting and fraud prevention.
Marketing information: Until consent is withdrawn or an applicable objection or opt-out is recorded, subject to any limited records needed to respect that choice.

When personal information is no longer required, we will delete it or anonymise it where reasonably practicable, subject to applicable legal obligations.

11. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.

These measures may include access controls, secure communications, system maintenance and appropriate safeguards provided by our service providers.

No method of transmitting or storing information electronically is completely secure. We therefore cannot guarantee absolute security.

12. Your Data Protection Rights

Where the GDPR or other applicable data protection law applies, you may have the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of personal data where the legal conditions are met.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests.
Request portability of eligible personal data.
Withdraw consent where processing is based on consent.
Object to direct marketing at any time.
Lodge a complaint with a competent data protection supervisory authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact us at mixnmatcheliquids@gmail.com. We may need to verify your identity before responding to a request.

Where the GDPR applies, you may also lodge a complaint with the competent supervisory authority, including the authority in your country of habitual residence, place of work or the place of the alleged infringement.

13. Children's Privacy

Our website and products are not intended for individuals who are below the minimum legal age applicable to the products and services offered in their jurisdiction.

We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us unlawfully, please contact us so that we can assess the matter and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of websites operated by third parties. When visiting an external website, you should review its applicable privacy policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers or legal requirements.

The latest version will be published on this page, together with the date of the most recent update.

16. Contact Us

For questions about this Privacy Policy or the processing of your personal information, contact: